My head hurts... For the past one week, I've been dealing with what I call 'ICT glitches'. I've been collecting and compiling data from schools and for the most part, it's been a breeze. However, the glitches which sit like a pebble in my shoe are quite numerous. I've been given data in MS Word format, despite the fact that I distributed an MS Excel template. Try copy and paste data from MS Word to MS Excel and multiply that by about 400 entries. I guarantee a frustrating time. I've been given incomplete information, resulting in the following exchanges: Me : But this is not complete. X : Yes, I cannot get the info. Me : WHY?? X : The individuals forgot their serial number. Me : Isn't it in their document? X : They don't know where they put their document. Me : There are two documents that contain this info. X : Yes, they cannot find either one. Me : >< A similar exchange: Me : But this is not complete. X : Yes, I cannot get the info. Me...